Priority Plan Management values your feedback and welcomes suggestions and complaints to help us improve our services.

We will respond to your feedback (within two working days) and keep you up to date on any actions we are taking.

Feedback can be provided in several ways:

If Priority Plan Management is unable to resolve your concern or complaint, then you should seek further support. You may seek support from family, a friend, or an independent advocate in making a complaint. For further information see: Disability Advocacy.

A complaint can be made to the NDIS Commission by:

  • Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.